In this week’s episode, Jon is joined by Liz Moy, Senior Developer Relations Engineer at Intercom. Intercom seeks to build a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher-value customer conversations. Liz is a podcaster, teacher, speaker, and writer who empowers people to build things with code and creates environments where creativity can flourish. In this episode, we hear Liz’s journey from journalism to software engineering to developer relations. Liz also explores the importance of providing engaging content to capture listeners' attention, the challenges of promoting less mainstream platforms and products, and the role of developer relations in engaging existing customers and collaborating with sales teams.